This guide walks you through how to navigate, filter, manage, and export tickets efficiently. Use it as a quick reference for everything from bulk editing to creating new tickets, so you can stay organized and in control.

Note: Any actions you take in either Classic View or the new UI will appear in both. You're just selecting your preferred interface — the actions themselves stay the same.

Navigation

From the left hand menu, select Tickets then toggle on Classic View.

Filters

Click the Filters box to open the dropdown menu and view your filtering options. You can apply one or more filters, then click Filter to see the results. To remove all filters and view all tickets again, click Clear Filters.

Tickets Table

The Tickets table displays all tickets assigned to your client. In the top left corner, you'll find three buttons: Bulk Edit, Open Tickets, and My Tickets. On the right side, there's a search bar that allows you to look up a specific ticket.

• Bulk Edit
  This button functions like other areas of Foreman. Click this button to open the ability to click one or multiple tickets then click Edit (#) to open the bulk edit modal.
  
  
  • Click into the dropdown and select one or many bulk edit ticket actions from one of the following: Status, Diagnoses, Priority, Owners, Ticket Custom Fields, and Delete Tickets.
    
    
    
    • Status - bulk edit ticket status to Pending, In Progress, Ready to Review, On Hold, RMA, or Closed, then click Apply to save changes.
      
      
      
    • Diagnoses - bulk edit tickets diagnoses to select one or many types from the dropdown, or choose to toggle on clearing diagnoses to set them back to N/A, then click Apply to save changes.
      
      
    • Priority - change status to one of the following options from the dropdown: Highest, High, Normal, Low, or Lowest, then click Apply to save changes.
      
      
    • Owners - bulk update owners to select one or many owners from the dropdown, or choose to toggle on clearing owners to set this field back to N/A, then click Apply to save changes.
      
      
    • Ticket Custom Fields - select from your custom fields for your tickets by clicking into the dropdown, choose one or many fields, add data, then click Apply to save changes.
      
      
      
    • Delete Tickets - confirm by clicking Apply to delete all selected tickets with this action.
      
      
      
• Open Tickets
  By default the Open Tickets button will be toggled on, filtering out closed tickets. Clicking this button will toggle the filter off and you will then see all tickets in all statuses.
  
  
  
• My Tickets
  Clicking the My Tickets button will filter the page down to tickets that are assigned to you (Owner column). Clicking the button a second time takes off the filter, showing all tickets again.

View History

Clicking this button opens the complete ticket history, sorted from the most recent actions to the oldest. You can search, browse through pages, and click Export to automatically download the history.

To return to the ticket table and view only that specific ticket, click the ticket title.

Add Ticket

To create a ticket, click Add Ticket in the top right corner of the Tickets table. This action will open a modal where you can begin creating your ticket.

On this Add Ticket modal, you'll fill out the following information:

• Ticket Template (optional, single select from dropdown)
  • Depending if you have template(s) setup, choosing one will automatically add those prefilled sections, saving you time.
  • More information on how to create a custom template can be found in this article.
• Name (required)
• Owner (optional, single or multi-select from dropdown options)
• Description (optional)
• Devices (optional, single or multi-select from dropdown options)
• Bulk Create Tickets (optional) 
  • Enable this toggle will disable inventory assignment and then create tickets for each device selected, copying all the information for each. Leaving this toggle in the off state will create a single ticket with multiple devices assigned to the one ticket. 
• Inventory (optional, single or multi-select from dropdown options)
• Priority (optional, single select)
  • May set to one of the following: Highest, High, Normal, Low, or Lowest.
• Status (optional, single select)
  • May set to one of the following: Pending, In Progress, Ready to Review, On Hold, RMA, or Closed.
• Diagnosis (optional, single or multi-select from dropdown options)
  • May set to one or multiple of the following: No Diagnosis, Bad Fan, Bad Hash Board, Bad Power Supply, Part Replacement, + any custom choices.
  • More information on how to add custom diagnosis can be found in this article.
• Update Miner State
  • No Change - for when modifying the current state of the miner is not necessary (default choice).
  • Deployed - for when a miner should be enabled, deployed and currently mining.
  • In-Repair - for when a miner is not in great shape and should be disabled.
  • In-Storage - for when a miner is not ready to be retired but still needs to be put into storage, not shown on the dashboard unless filtered for.
  • Retired - for when a miner should be completely offline and disabled (you can imagine these as "deleted" miners, hidden on the dashboard) but you can use the global filter to access these miners.
• Custom Ticket Field(s)
  • Depending on your configuration, you may see additional fields at the bottom of this ticket form, these fields will always be optional.
  • More information on how to create a custom field can be found in this article.

Then click Save to create your ticket. Once your ticket is saved, it will appear in the Tickets table. 

Manage Tickets

Each ticket in the table has an Actions button opening a menu of options.

• View - opens the Ticket Details modal giving you a better view at the details to the ticket. This modal also includes the opportunity to Print (opens a new tab with a PDF version of the details).
  
  
  
• Add Comment - opens the modal where you can type in a new comment then click Add to save. These comments can be seen in the View modal in the bottom section.
• Change Status - opens the modal to change any or all of these fields: Owner, Status, Diagnosis, and Update Miner State, click Save to keep your updates.
  
  
• Print - opens a new tab with a PDF version of the details, from this page you can click to Print.
  
  
• History - opens the ticket history for this specific ticket, the option to search and export exist here too.
  
  
  
• Edit - opens the edit modal where you can modify every field of the ticket except the ticket ID that is automatically generated, click Save to keep your edits.
  
  
  
• Delete - opens the confirmation modal, clicking Confirm will delete your ticket.
   

Export

Click Export to begin automatically downloading the Tickets table. The exported file will include only the tickets currently displayed, based on your selected filters and settings.

Ready to upgrade?

We're rolling out the new Tickets UI! If you're ready to enable the new interface for your operation, reach out to us and we’ll get you set up.