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Understanding the Columns Displayed on the Tickets page

kwestgate
kwestgate
  • Updated
  • Navigate to https://dashboard.foreman.mn/dashboard/tickets/

  • "ID" is the ticket number assigned when a ticket is created
  • "Name" is the name of the ticket - this was given when the ticket was created and can be edited if you click on the edit dropdown related to the ticket.

  • "Client" is the name of the Foreman client that the ticket was created under.
  • "Status" is the current status of the ticket. The Status of a ticket can be "Pending", "In Progress", "On Hold", "RMA" and "Closed"

  • "Diagnosis" is the current diagnosis or problem related to the ticket. You can create custom diagnosis fields on the tickets settings tab within settings.

  • "Priority" is the current priority or urgency of a ticket. That can be "Highest", "High", "Normal", "Low" or "Lowest"

  • "Owner" is the person responsible for the ticket.

  • "Last Miner State Update" shows the last time a miner within the ticket had the miner state updated. The options are "No Change", "Deployed", "In Repair" and "Retired"

  • "Devices" are the current devices that are tied to the ticket. An example would be a miner.

  • "Inventory" are the inventory parts that are tied to the ticket. An example would be a fan or a hash board.


  • "Last Updated" is the last time a ticket was updated.

  • "Created" is the date and time the ticket was created.

  • "Age" is the duration the ticket has been active.

  • "Actions" are the actions a user can perform related to a ticket. The options are "View", "Add Comment", "Change Status", "Print", "History", "Edit" or "Delete"

  • "Open Tickets" is a toggle that allows you to see only open tickets or all of the tickets.

  • "My Tickets" is a toggle that allows you to see only tickets that you are the owner or all of the tickets.

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