Updates & Feature Releases 🚀

Split Tickets Into Individual Tickets Per Device

• You can now split a ticket containing multiple devices (with no inventory) into individual tickets — one per device. The original ticket keeps the first device, and a new ticket is created for each additional device, carrying over owners, diagnosis, custom field values, and other ticket details. 

  • Access this from the ellipses menu on a ticket via Create Individual Tickets. 

    • Full history is tracked on the original ticket, the new tickets, and the affected devices.

Fixes & Improvements 🛠️

• CSV export now works when searching by ticket number. Previously, exporting a miners list filtered with ticket:<ticket_id> produced an empty CSV instead of the expected device list. The CSV download now correctly includes all miners matching the ticket search.

  

  
   

• Smarter table persistence across sessions and sub-clients. Based on your feedback, tables now remember your preferred page size and sort column across sub-client switches, logouts, and browser sessions — so you no longer have to reset them every time you switch clients. Filters and pagination position continue to reset as before when switching clients, tabs, or logging out.
   

• Refreshed table styling. Tables across the app (Miners, Tickets, Issues, and other data views) have a cleaner look:

  • Alternating row colors have been removed in favor of a consistent background across all rows.
  • Hovering over a row now highlights it with a subtle tint (previously used for alternating rows).
  • Vertical column borders have been removed.
  • Table containers now have square corners instead of rounded ones.
  • Updated for both light and dark mode.