This guide introduces the updated Tickets UI, providing step-by-step instructions for navigating the interface, customizing columns, applying filters, accessing ticket details, and exporting data. Whether you're performing bulk edits or creating new tickets, use this quick reference to stay efficient, organized, and in control.

Note: There are some permissions that may limit your ability to complete actions shown in this article. The permissions include: 

• Edit Ticket which limits the ability to edit a ticket.
• Close Ticket which limits the ability to close a ticket.

Navigation

From the left-hand menu, select Tickets.

Columns

You can now customize your table view in two ways to control which columns appear in your tickets table:

1. Columns Menu
   Click the Columns button to open a drop-down menu where you can select which fields to display. By default, all standard and custom ticket fields are shown, but you can tailor the view to focus only on what matters most to you.

   

   1. Click Columns to open the dropdown menu.
      1. Use checkboxes to select or deselect columns individually, or use the Show/Hide All option for bulk changes.
   2. Use the search bar to quickly filter and find specific columns.
   3. As you make changes, a Reset option will appear — click it to revert to the previous configuration before opening the menu.
   4. Changes are saved automatically.
   5. To close the menu, click outside the dropdown or click Columns again.

2. Drag and Drop
   Reorder columns directly in the table by dragging and dropping them into your preferred layout. The drop-down menu from the Columns button will automatically update to reflect your new order.

   

Your selections are saved to your personal view, allowing every user to create their own customized table experience.

Adding Custom Ticket Fields

After setting your column preferences, any newly added custom ticket fields won’t be automatically included in your table. Instead, you’ll receive an alert notifying you of the new field. You can then choose to add it manually from the dropdown menu, giving you full control over what appears in your view.

Filters

Click the Filters button to open the menu and view your filtering options. You can apply one or more filters at a time, and the table will automatically update based on your selections. To remove all filters and view all tickets again, click Remove All.

These filtering options have been enhanced and redesigned for greater flexibility and control—giving you more ways to find exactly what you need, faster.

• ID - filters by "contains" allowing quick access to a specific ticket's ID.
• Name - filters by "contains" allowing quick access to a specific ticket's name.
• Client - filters by "contains" allowing quick access to a specific Client.
• Status - filters by "is any of" where you can select one or many statuses.
• Diagnoses - filters by "is any of" where you can select one or many diagnoses .
• Priority - filters by "is any of" where you can select one or many priorities.
• Owners - filters by "is any of" where you can select one or many owners.
• Last Miner State Update - filters by "is any of" where you can select one or many status updates.
• Devices - filters by "contains" allowing quick access to a specific device.
• Inventory - filters by "contains" allowing quick access to specific inventory.
• Last Updated - filters by a choice of:
  • is after – shows all tickets updated after the selected date.
  • is on or after – shows all tickets updated on the selected date or any time after.
  • is before – shows all tickets updated before the selected date.
  • is on or before – shows all tickets updated on the selected date or any time before.

  • is between – shows all tickets updated between two selected dates, inclusive of both dates.

    

• Created - filters by a choice of:
  • is after – shows all tickets created after the selected date.

  • is on or after – shows all tickets created on the selected date or any time after.

  • is before – shows all tickets created before the selected date.

  • is on or before – shows all tickets created on the selected date or any time before.

  • is between – shows all tickets created between two selected dates, inclusive of both dates.

    

• Age - filters by a choice of:
  • is after – shows all tickets with an age greater than the age calculated from the selected date.
  • is on or after – shows all tickets with an age equal to or greater than the age calculated from the selected date.
  • is before – shows all tickets with an age less than the age calculated from the selected date.
  • is on or before – shows all tickets with an age equal to or less than the age calculated from the selected date..
• Custom Field(s) - depending on your custom fields, you may also filter by those
  • More information on custom field creation can be found in this article.

Export

Click Export to begin automatically downloading the Tickets table. The exported file will include only the tickets currently displayed, based on your selected filters and settings.

Quick Filters

The Tickets table displays all tickets assigned to your client. In the top left corner, you'll find the new quick filters: Open Tickets and My Tickets.

• Open Tickets
  Clicking this box will toggle the filter on and you will then see all open tickets, filtering out closed. Clicking the button a second time takes off the filter, showing all tickets again.
• My Tickets
  Clicking this box will filter the page down to tickets that are assigned to you (Owner column). Clicking the button a second time takes off the filter, showing all tickets again.

Bulk Edit

The new Tickets table features a checkbox next to each ticket. Clicking the checkbox in the header will select all tickets in the list. After selecting one or more tickets, click Edit (#) to open the bulk edit menu.

Click into the dropdown and select one edit ticket action from one of the following: Status, Diagnoses, Priority, Owners, Ticket Custom Fields, and Delete Tickets.

•  
  • Status - bulk edit ticket status to Pending, In Progress, Ready to Review, On Hold, RMA, or Closed, then click Save to save changes.
    
     

  • Diagnoses - bulk edit tickets diagnoses to select one or many types from the dropdown, then click Save to save changes.

    

     

  • Priority - change status to one of the following options from the dropdown: Highest, High, Normal, Low, or Lowest, then click Save to save changes.
     
  • Owners - bulk update owners to select one or many owners from the dropdown, then click Save to save changes.
     
  • Ticket Custom Fields - select from your custom fields for your tickets by clicking into the dropdown, choose one or many fields, add data, then click Save to save changes.
     
  • Delete Tickets - confirm by clicking Save to delete all selected tickets with this action.

Inline Editing

We've introduced inline editing to the Tickets Table, allowing you to update key fields—like status, priority, diagnosis, owners, and custom fields—directly within the table view. This streamlined experience eliminates the need to open separate pages or modals, helping you make quick changes with fewer clicks and less context switching. It's a faster, more efficient way to manage your tickets and stay focused on what matters.

• Hover over the field and click the pencil icon to enable editing. Make your changes, then click outside the field to automatically save them.

• Certain fields in the Tickets Table are read-only because they are system-generated or linked to historical data. These include:

  • Ticket ID – Automatically generated and fixed once the ticket is created.

  • Client – Set during ticket creation and cannot be changed.

  • Last Miner State – Automatically updated value.

  • Last Updated – Automatically updated value.

  • Created – Automatically updated value.

  • Age – Automatically updated value.

View History

Clicking this button from the upper right-hand corner of the table opens the complete ticket history, sorted from the most recent actions to the oldest. You can filter, browse through pages, and click Export to automatically download the history.

Add Ticket

To create a ticket, click Add Ticket in the top right corner of the Tickets table. This action will open a modal where you can begin creating your ticket.

On this Add Ticket modal, you'll fill out the following information:

• Ticket Template (optional, single select from dropdown)
  • Depending if you have template(s) setup, choosing one will automatically add those prefilled sections, saving you time.
  • More information on how to create a custom template can be found in this article.
• Name (required)
• Owner (optional, single or multi-select from dropdown options)
• Description (optional)
• Devices (optional, single or multi-select from dropdown options)
• Bulk Create Tickets (optional)
  • Enable this toggle will disable inventory assignment and then create tickets for each device selected, copying all the information for each. Leaving this toggle in the off state will create a single ticket with multiple devices assigned to the one ticket.
• Inventory (optional, single or multi-select from dropdown options)
• Priority (required, single select)
  • Set to one of the following: Highest, High, Normal, Low, or Lowest.
• Status (required, single select)
  • Set to one of the following: Pending, In Progress, Ready to Review, On Hold, RMA, or Closed.
• Diagnosis (optional, single or multi-select from dropdown options)
  • May set to one or multiple of the following: No Diagnosis, Bad Fan, Bad Hash Board, Bad Power Supply, Part Replacement, + any custom choices.
  • More information on how to add custom diagnosis can be found in this article.
• Update Miner State
  • Toggle this filter on to update the state, leaving the toggle in the off position will not make any changes to the miner's state.
    • No Change - for when modifying the current state of the miner is not necessary (default choice).
    • Deployed - for when a miner should be enabled, deployed and currently mining.
    • In-Repair - for when a miner is not in great shape and should be disabled.
    • In-Storage - for when a miner is not ready to be retired but still needs to be put into storage, not shown on the dashboard unless filtered for.
    • Retired - for when a miner should be completely offline and disabled (you can imagine these as "deleted" miners, hidden on the dashboard) but you can use the global filter to access these miners.
• Custom Ticket Field(s)
  • Depending on your configuration, you may see additional fields at the bottom of this ticket form, these fields will always be optional.
  • More information on how to create a custom field can be found in this article.

Then click Save to create your ticket. Once your ticket is saved, it will appear in the Tickets table. 

Manage Tickets

Each ticket in the table has an ellipses button opening a menu of options.

• View - opens the ticket details page giving you a better view at the details to the ticket.
  • Learn more in this article.
    
     
• Print - opens a new tab with a PDF version of the details, from this page you can click to Print.
   
• History - opens the ticket history for this specific ticket, the option to filter and export exist here too.
  
   
• Delete - opens the confirmation modal, clicking Delete will confirm your choice.
    

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