This article guides you through how to change the status of a ticket from the Tickets page. Using the Change Status option, you can update key fields like Owner, Status, Diagnoses, and Miner State—all in one place. Follow the steps below to make updates to a single ticket, or note that similar changes can also be applied to multiple tickets using the bulk edit feature.

1. From the left side navigation click on Tickets.
   
   
   
2. On the Tickets page click on ellipses menu of the ticket you want the history for.
   
   
   
3. Click Change Status in the drop down, to open the modal.
   
   
4. Within the modal you can take the following actions:
   1. Update the Owner of a ticket in the owner dropdown by selecting one or many owners.
   2. Update the Status to one of the following choices: Pending, In Progress, Ready to Review, On Hold, RMA, or Closed.
   3. Update on the Diagnoses dropdown, you can select one or many here, choices include defaults as well as custom Diagnoses (more information on this can be found here).
   4. Toggle on Update Miner State to update the state, leaving the toggle in the off position will not make any changes to the miner's state.
      • No Change - for when modifying the current state of the miner is not necessary (default choice).
      • Deployed - for when a miner should be enabled, deployed and currently mining.
      • In-Repair - for when a miner is not in great shape and should be disabled.
      • In-Storage - for when a miner is not ready to be retired but still needs to be put into storage, not shown on the dashboard unless filtered for.
      • Retired - for when a miner should be completely offline and disabled (you can imagine these as "deleted" miners, hidden on the dashboard) but you can use the global filter to access these miners.
   5. Once you're set with your changes, click Save to keep your updates.
      

Note: You can perform a bulk edit action and update the status of multiple tickets at one time.