Quick Guide: Tickets

This guide walks you through the updated Tickets UI: navigating the interface, customizing columns, filtering, editing tickets in bulk or inline, creating new tickets, and exporting data. Use it as a quick reference to stay efficient, organized, and in control.

Note: Some permissions may limit your ability to complete the actions shown in this article:

• Edit Ticket – required to edit a ticket.
• Close Ticket – required to close a ticket.

Navigation

From the left-hand menu, select Tickets.

Columns

You can customize which columns appear in your Tickets table in two ways.

Columns menu

By default, all standard and custom ticket fields are shown. Use the Columns menu to focus on the fields that matter most to you.

1. Click Columns to open the dropdown menu.
2. Select or deselect columns individually with the checkboxes, or use Show/Hide All for bulk changes.
3. Use the search bar to quickly find a specific column.
4. As you make changes, a Reset option appears. Click it to return to the configuration you had before opening the menu.
5. Changes save automatically. To close the menu, click outside the dropdown or click Columns again.

Drag and drop

Reorder columns directly in the table by dragging them into your preferred layout. The Columns menu updates automatically to reflect the new order.

Your column selections are saved to your personal view, so every user can set up the table their own way.

New custom ticket fields

Once you've set your column preferences, newly added custom ticket fields are not added to your table automatically. Instead, you'll see an alert about the new field, and you can add it from the Columns menu if you want it.

Quick Filters

The Tickets table displays all tickets assigned to your client. In the top-left corner are two quick filters:

• Open Tickets – shows only open tickets, hiding closed ones. Click again to turn the filter off.
• My Tickets – shows only tickets assigned to you (Owner column). Click again to turn the filter off.

Filters

Click Filters to open the filter menu. You can apply one or more filters at a time, and the table updates automatically. To clear all filters, click Remove All.

• ID – "contains" match on the ticket ID.
• Name – "contains" match on the ticket name.
• Client – "contains" match on the client.
• Status – "is any of"; select one or more statuses.
• Diagnoses – "is any of"; select one or more diagnoses.
• Priority – "is any of"; select one or more priorities.
• Owners – "is any of"; select one or more owners.
• Last Miner State Update – "is any of"; select one or more miner states.
• Devices – "contains" match on a device.
• Inventory – "contains" match on inventory.

• Last Updated and Created – filter by date:

  • is after – after the selected date.
  • is on or after – on the selected date or any time after.
  • is before – before the selected date.
  • is on or before – on the selected date or any time before.
  • is between – between two selected dates, inclusive of both.

  

• Age – filter by ticket age, calculated from the selected date:
  • is after – age greater than the calculated age.
  • is on or after – age equal to or greater than the calculated age.
  • is before – age less than the calculated age.
  • is on or before – age equal to or less than the calculated age.
• Custom Field(s) – you can also filter by any custom ticket fields you've set up. Learn how to create one in How To: Create A Custom Ticket Field.

Export

Click Export to download the Tickets table. The file includes only the tickets currently displayed, based on your filters and settings.

Inline Editing

Update key fields — status, priority, diagnosis, owners, and custom fields — directly in the table, without opening a separate page or modal.

1. Hover over the field and click the pencil icon.
2. Make your change, then click outside the field. Changes save automatically.

These fields are read-only because they are system-generated or tied to historical data:

• Ticket ID – generated automatically when the ticket is created.
• Client – set when the ticket is created and can't be changed.
• Last Miner State, Last Updated, Created, Age – updated automatically.

Bulk Edit

Select the checkbox next to each ticket you want to change, or select the checkbox in the header to select every ticket in the list. Then click Edit (#) to open the bulk edit menu and choose one action from the dropdown.

• Status – set to Pending, In Progress, Ready to Review, On Hold, RMA, or Closed, then click Save.

  

• Diagnoses – select one or more diagnoses, then click Save.

  

• Priority – set to Highest, High, Normal, Low, or Lowest, then click Save.

  

• Owners – select one or more owners, then click Save.

  

• Ticket Custom Fields – choose one or more custom fields, enter the data, then click Save.

• Delete Tickets – click Save to delete all selected tickets.

  

View History

Click View History in the upper-right corner of the table to open the complete ticket history, sorted from newest to oldest. You can filter, page through results, and click Export to download the history.

Add a Ticket

Click Add Ticket in the top-right corner of the Tickets table to open the Add Ticket form.

Fill out the following fields:

• Ticket Template (optional, single select) – choosing a template fills in its prefilled sections for you. See How To: Create A Ticket Template.
• Name (required)
• Owner (optional, single or multi-select)
• Description (optional)
• Devices (optional, single or multi-select)
• Bulk Create Tickets (optional) – when on, creates a separate ticket for each selected device, copying all other information, and disables inventory assignment. When off, creates one ticket with all selected devices assigned to it.
• Inventory (optional, single or multi-select)
• Priority (required, single select) – Highest, High, Normal, Low, or Lowest.
• Status (required, single select) – Pending, In Progress, Ready to Review, On Hold, RMA, or Closed.
• Diagnosis (optional, single or multi-select) – No Diagnosis, Bad Fan, Bad Hash Board, Bad Power Supply, Part Replacement, plus any custom choices. See How To: Create A Custom Diagnosis Field.
• Update Miner State – turn this toggle on to change the miner's state. When off, the miner's state is not changed.
  • No Change (default) – leave the miner's current state as is.
  • Deployed – the miner is enabled, deployed, and mining.
  • In-Repair – the miner needs repair and should be disabled.
  • In-Storage – the miner isn't ready to be retired but is going into storage. Hidden from the dashboard unless filtered for.
  • Retired – the miner is permanently offline and disabled. Retired miners are hidden from the dashboard, but you can find them with the global filter.
• Custom Ticket Field(s) (optional) – depending on your configuration, additional fields may appear at the bottom of the form. See How To: Create A Custom Ticket Field.

Click Save to create the ticket. It will appear in the Tickets table.

Manage Tickets

Click the ellipsis (…) button on any ticket to open its menu of options.

• View – opens the ticket details page. Learn more in Quick Guide: Ticket Details Page.
• Print – opens a PDF of the ticket details in a new tab, ready to print.

• History – opens the history for this ticket. You can filter and export it here too.

  

• Delete – opens a confirmation window. Click Delete to confirm.

  

Still have questions?

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